Frequently Asked Questions (FAQ)

General Questions

Why choose Legacy Creative Services?

Looking for the best social media and digital marketing company in Winter Haven, Polk County, Florida, and across the USA? Legacy Creative Services delivers innovative strategies to help your business grow. From engaging social media content to impactful digital marketing campaigns, we connect your brand with the right audience. Whether you’re local or nationwide, we’re here to take your business to the next level with proven results and a creative edge. We create professional reels, flyers, and videos,logo designs, tailored for social media advertising to help businesses grow their online presence.

What industries do you specialize in?

At Legacy Creative Services, we specialize in serving a wide range of industries, from small local businesses to large nationwide chains. Whether you’re in retail, construction, healthcare, hospitality, tech, or any other sector, we tailor our strategies to fit your unique goals and help your brand thrive.

Can I customize a package to suit my needs?

Yes! All our packages are customizable to ensure they align with your business objectives and budget.

How often will I receive updates on my project?

We provide regular updates throughout the process to keep you informed and ensure we’re on the right track.

Do you offer analytics or reporting?

Yes, on specific packages we provide detailed analytics and performance reports for our digital marketing services, helping you track progress and results.

What’s included in your advanced digital marketing packages?

Our advanced packages can include SEO, social media ads, email campaigns, content strategy, PPC and facebook ads and more, tailored to your business needs.

What payment methods do you accept?

We accept credit cards to make it convenient for you.

Do you offer rush services?

Yes, we offer expedited services for tight deadlines, but additional fees may apply depending on the scope and complexity of the project.

What is your pricing structure?

Our pricing structure is designed to be flexible, catering to businesses of all sizes and needs. We offer customizable package deals that include posts, reels, and videos to ensure your content stays engaging and consistent. For those seeking advanced digital marketing strategies, we also provide comprehensive package deals tailored to maximize your reach and results. Whether you’re looking for a single service or a full-scale marketing solution, we work with you to create a plan that fits your budget and goals.

Do you offer discounts for bulk projects?

Yes, we offer discounts for bulk projects through our 6- and 12-month contracts. These long-term packages are designed to provide consistent, high-quality content and advanced marketing strategies at a reduced rate. By committing to a 6- or 12-month plan, you not only save money but also ensure your brand maintains a strong, cohesive online presence. Whether it’s social media posts, reels, videos, or advanced digital marketing, our discounted contracts are perfect for businesses looking to invest in sustainable growth.

Are there any upfront costs?

Yes, we require upfront costs to begin our services. This ensures a commitment from both sides and allows us to allocate the necessary resources to deliver the highest quality work. Upfront payments help us cover initial planning, creative development, and production costs, ensuring your project gets off to a strong start. This approach allows us to focus on delivering results that align with your goals from day one.

How do I get started?

Getting started is simple! You can call or text the phone number at the bottom of the page or send us an email. Let us know your goals and what you hope to achieve by working with us. Whether it’s creating eye-catching content, boosting your digital presence, or growing your brand, we’ll guide you through the process and tailor our services to fit your needs. Reach out today, and let’s bring your vision to life!

Creative Process

How long does it take to complete a project?

The timeline for completing a project depends on its complexity and the revisions you request. Larger, more detailed projects may take longer to ensure every element is perfect, while smaller tasks can be completed more quickly. Your feedback and changes during the process also impact the timeline. We prioritize delivering high-quality work while staying as efficient as possible. Let us know your deadlines, and we’ll work to meet them without compromising on quality.

Can I provide input during the creative process?

Absolutely! Collaboration is key. We encourage your feedback at every stage to ensure your vision is brought to life.

What if I need changes after the project is completed?

There is no fee for simple changes, as we aim to ensure you’re satisfied with the final result. However, more complex changes that require significant time or adjustments will incur additional costs. These costs will always be discussed and agreed upon before the project begins, so there are no surprises. Our goal is to be transparent and provide flexibility while ensuring your vision comes to life.

Do you manage ongoing social media accounts?

Yes, we manage ongoing social media accounts to help businesses maintain a consistent, engaging presence online. Here’s how it works:

1. Initial Strategy Session

We start with a consultation to understand your brand, target audience, and goals. From there, we create a tailored content strategy that aligns with your vision and objectives.

2. Content Creation

Our team handles everything from planning and creating posts, reels, and videos to writing captions and selecting relevant hashtags. We focus on delivering high-quality, engaging content designed to resonate with your audience.

3. Scheduling and Posting

We manage the scheduling and posting of your content to ensure optimal timing for audience engagement. This includes posting across multiple platforms like Instagram, Facebook, TikTok, and LinkedIn.

4. Community Management

We monitor your accounts, respond to comments, answer questions, and engage with your audience to build stronger connections with your brand.

5. Analytics and Reporting

You’ll receive regular reports detailing key performance metrics like follower growth, engagement rates, and campaign success. These insights help refine strategies and improve results over time.

6. Ongoing Adjustments

Social media trends and algorithms change frequently, so we continuously adjust your strategy to stay ahead of the curve and maximize your results. Our ongoing social media management ensures your profiles stay active and aligned with your brand, freeing up your time to focus on other aspects of your business. Whether you need daily updates or a more minimal approach, we customize our services to fit your needs and deliver measurable results.

Technical Support

What formats will my content be delivered in?

Content is delivered in high-quality formats optimized for social media platforms, such as MP4, PNG, or PDF.

Do you provide assistance with posting content?

Yes, we can guide you through the posting process or handle it for you as part of our service packages we offer.

Can I use the content for platforms outside of social media?

Definitely! Let us know your intended use, and we’ll deliver the appropriate file formats.

Policies

What is your cancellation policy on 6 or 12 month packages?

Our cancellation policy for 6- or 12-month packages includes a two-month penalty fee for early termination of the agreement. This ensures coverage for the work and resources already committed to the project.

Do you retain the rights to the content you create?

Ownership rights are transferred to you upon full payment. However, we retain the right to use the same platform, ad structure, and framework to create and sell similar ads and marketing solutions to other companies without any copyright infringement or royalty fees. We also retain the right to showcase the work in our portfolio at any time.

What happens if I’m not satisfied with the final product?

We’ll work with you to address concerns and ensure satisfaction within the terms of our agreement.